ZWAAN GIFTCARD

Lara designs and sews every piece herself in the atelier in Middelburg. Made-to-order pieces are made for you after you order; the delivery time is shown on the product.

Everything you order from ZWAAN, I make and ship myself from my studio in Middelburg – packed with love, often in a box that gets a second life this way.

Shipping

Shipping costs

• Netherlands, letterbox parcel: € 4.00
• Netherlands, parcel: € 5.00
• Outside the Netherlands (EU): € 12.00
• Free shipping within the Netherlands from € 75

Delivery time

Within the Netherlands your order usually arrives within 5 working days, in Belgium and Germany within about 7 working days. I only make made-to-order pieces once you order them; their delivery time is always shown with the product. Need something by a certain date? Just email me beforehand at info@lzwaan.com.

Payment & invoice

You pay securely at checkout. You'll receive your invoice digitally by email, with your order number on it – handy if you'd like to exchange or return something.

Exchanges & returns

How does it work?

Would you like to exchange or return something? No problem: within 14 days of receiving your order, email the following information to info@lzwaan.com:

• your first and last name as on the invoice, and your order number;
• which garment you'd like to exchange (and for what) or return;
• briefly why the garment wasn't right – maybe you're not the only one, and I can do something about it.

After your email, you have 14 days to send the garment back in its original condition, at your own cost, to:

ZWAAN
Lange Geere 4
4331 LX Middelburg, the Netherlands

Please note

• Please return the garment neatly, with the hang tag still attached.
• Return shipping is at your own cost. The purchase price and the shipping costs from ZWAAN to your address will be refunded within 14 days of your return notification.
• Of course you may try the garment on, but please return it undamaged – I check this on arrival.
• Leave the tag on while trying the garment on and only remove it once you're sure you're keeping it. Without the tag I can't accept an exchange or return.
• If a returned product is damaged, compensation may be charged.

Packaging

• Open the packaging carefully so it can be reused. I think it's a shame when boxes aren't reused – for larger orders I often give boxes a second life myself.
• Sending something back? If possible, use the original packaging and tape it securely.
• Write the return address on a note that you can stick over your own address.

You'll find all details in the shipping policy, under exchanges & returns and in the terms and conditions.